Help Center: FAQs and More

Got a question, or need help?  Contact us here by support ticket for a prompt, helpful answer.

Check the FAQs here as well for answers:

Q: How long will it take to get my login & password information once I enroll?
A: Please allow 12-24 hours from the time you order. If it’s been 24 hours and you still don’t see your “Welcome to Forex Videos” email, please check your spam & trash folders. If you still don’t see it, simply contact us via support ticket and we’ll re-send it to you.

Q: Which new videos will be posted each month?
A:  In addition to one from our system, you’ll get two additional one-hour videos (3+ hours total) that we select from these courses. There is no set schedule for which videos will be posted; they’re all professional, high-quality downloadable videos we choose from our courses for you to download and start learning from instantly.

Q: How long do I have to download videos?
A: The available downloads are updated to new ones (and the prior months’ videos removed) during the first week of each month. So, you need to download each month’s new videos by the end of each calendar month (for example, March 31st, April 30th, May 31st and so on).

Q: Can I request specific videos?
A: No, with several hundred members we cannot do this. Your low monthly subscription rate delivers an outstanding value; we post popular course videos updated monthly for you to download.

Q: Are any DVDs or CDs mailed to me?
A: No, this is a downloadable video membership site, nothing is shipped.

Q: What resolution & format are Forex Videos?
A: Each month you’ll get 2 videos from our earlier webinar courses in 1920 x 1080 .wmv high-definition format, Plus a downloadable DVD from the 12-dvd system in 720×480 .wmv format.

Q: What limit is there on logging in to the member’s area?
A: For security (to prevent illegal password sharing), we require that you limit logins to a single computer, single IP address total. No logging in from multiple devices nor mobile devices; this video explains security. Only join if you can agree to login from the same computer each time.  This is fine for most of our members, who simply login from their same home computer.

Q: What if I lose a video (or hd crashes), can you re-enable a link?
A: No, with several hundred members we cannot do this, due to time constraints. You should download your videos on time, plus make a backup on a second hard drive/flash drive for safekeeping.  By joining you agree to not ask us to re-upload old videos; as prior month’s videos are removed from the server each month.

Q: How can I ask questions?
A: We cannot answer individual trading questions by email: due to the volume of email we get, we cannot personally answer individual questions.  The main benefits of ForexVideos include the 3 hours of downloadable videos and weekly alerts you get.  Email Q&A is not included.

Q: I have a video playback issue: audio only
A:  Videos are .wmv video format downloads, to be downloaded and watched on a regular Windows PC (or Mac). Not for mobile devices like ipads/kindle.
To watch videos, download them onto your computer (regular home pc, not mobile) and view with current version of Windows Media Player (update if needed) or free zoom player. Mac users, play with flip4mac or VLC media player (info)

Q: How do I cancel?
A: Simply contact us at least 48 hours before your scheduled renewal date (or do it yourself within Paypal like this) and we’ll cancel your membership, close your website video + alerts access when your time is up, and cancel upcoming webinars w/Peter & Ken. Note: if you cancel you may not re-enroll for at least six months following your cancellation date.

Q: I’m already a system owner, should I order this?
A: No, since you already have the entire system plus bonus course videos. The site is a way for non-system owners to get all the videos one month at a time using a convenient monthly subscription plan. To get all videos instantly, consider ordering instead (it’s popular!).

Q: Will I have all 12 download video versions of the Forex Success Mastery system once I’ve been a member for 12 continuous months?
A: Yes, we post a different download video from the Forex Success Mastery system, one each month. So once you’ve been a member for 12 continuous months you’ll have all 12 video downloads.

Q: I logged into the members’ area on the 1st of the month, or later, and don’t see new videos for this month, please help.
A: 3 new videos are posted each month on the 1st of the month. If you don’t see the updated videos, either login again using a different browser or clear your browser cache by pressing Ctrl-F5 (or refresh icon) to see the updated page.

Q: As I understand it each month there will be 1 Forex Success Mastery download made available. Does that mean that after 12 months we will have completed the full Forex Success Mastery program?
A: No, there’s many more bonuses in (see the site) that are not included in; though after 12 continuous months you’d have gotten download video versions of the main 12-dvd program that we produced. If you look at each site it explains in detail what’s included in each.

Q: Will my membership continue after that or is this a 12 month only program?
A: Your membership lasts as long as you wish; it does not end after 12 months. You’ll get weekly alerts plus 3 videos updated monthly in the members area.

Q: Can I put time on hold if I travel or for other reason?
A:  No, there is no “parking” nor putting memberships on hold allowed (eg while you travel, or for any other reason); like a cable tv subscription your membership is continuous, whether or not you login. Do not contact us asking to put time on ‘hold’.

Q: Can I join, quit, then restart later?
A:  No joining, leaving, and re-subscribing a short time later. If you join and quit after a few months, you must wait a minimum of six (6) months prior to re-enrolling.

Q: Does my membership include access to other ForexMentor or Daytrading University sites or services?
A:  No – your ForexVideos membership gives you access to this site, not others. All products/services sold separately.

Q: How often can I login?
A:  You can login as often as you wish. For example you may want to login each weekend to see the 3 new Forex Trade Alerts posted by 6pm ET every Saturday.  Just login from the same home computer each time from the same IP address each time.

Q: How do I download my videos from the members’ area each month?
A: Simply right-click/file save as on each one to download. Here’s how:

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